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Faq

GovApp is a collaboration between federal and regional authorities, including public institutions involved in the fight against COVID-19.

Initially, you may, for example, receive notifications relating to the fight against COVID-19. Did you receive a test code? You got a positive test result? Have you been reported as a high-risk contact by an infected person? From now on you will be able to receive the notification on GovApp and no longer via SMS.

Eventually, different authorities in our country will be able to send you a notification on GovApp, which is safer and faster than SMS. These will always be urgent and official notifications.

No. When installing GovApp, you can only link one GSM number per mobile device. This will usually be the number of your own device but it can also be another device. Once you have registered on the App, you will receive a unique confirmation code by SMS that you must enter. This step ensures that the mobile number belongs to you.

GovApp requires a data or Wi-Fi network to operate. It will work wherever a network is available, including abroad.

On your first use, you can add your mobile number on GovApp. From then on, the authorities who send messages will know that your number registered on GovApp is able to receive them. The App does not save your identity or other personal data.

You can opt out of GovApp at any time. All you have to do is delete the App from your phone. If authorities want to send you a message and you are not (no longer) reachable on GovApp, you will once again receive the information via SMS.

BeAlert is a text alert system that can inform you in case of emergency, depending on your location, for example in the event of a fire.

GovApp does not keep track of your location. No matter where you are, you will receive notifications on the App and no longer by SMS.

eBox is the official government mailbox, that allows you to receive digital documents from the authorities, such as letters, certificates, fines, tax returns, etc. eBox requires a strong identification to ensure the documents are shared securely.

GovApp works without identification, but requires a one-time registration of your phone number. Therefore, unlike eBox, GovApp cannot be used to share private documents.

You will find the answers to the most common questions in this list of Frequently Asked Questions. Do you have another question or comment? You can contact us via info@govapp.be.